How to Refund a Game on PS5?

how to refund a game on ps5

Are you not satisfied with PS5 and want to refund that game on PlayStation 5? Well! Thanks to PlayStation’s refund policy, you can easily refund games with the help of our step-by-step guide.

However, the PlayStation 5 (PS5) has given users an incredible gaming experience. Sometimes, you may refund it due to dissatisfaction, compatibility issues, or other reasons. In this blog post, we will walk you through the process of refunding a game on PS5 with a hassle-free experience.

Let’s dive into it!

How To Refund A Game On PS5

There are two amazing ways to get a refund on PS5. Choose any of these methods according to your preferences.

Refund A Game via the ‘Request Refund’ Button – Method 1

Have a glimpse at the fastest method for refunding a game on PS5:

  • Navigate to the refund requests webpage on the company’s support website and select the “Request Refund” button.
Go to the refund requests webpage
  • The Support Bot will ask, “Are you the owner of the account for the PlayStation Network that was charged?” Tap on “Yes.
Click on Yes
  • The Support Bot will ask you a reason for refunding the PS5 game. Therefore, select “Return a game or add-on.”
click on Return a game or add-on
  •  Choose the reason, but we recommend you select the “I’ve changed my mind” option. Hence, it will avoid more unnecessary queries.
Select the reason
  • The Bot will ask if you have streamed or downloaded the content. Select “No”.
Click No
  • Type the days that have passed since you bought the game.
Enter the days
  • Now, the Support Bot gives you a Support ID. Copy it and choose between ‘being contacted by chat or phone.’ We suggest you contact them by phone, as you can coordinate with the operator rather than by chat.
choose between being contacted by chat or by phone

Contact PlayStation Support, Especially for USA Customers – Method 2

It is a valid option but a bit lengthy option. Here’s how to refund a game on PS5 when you are based in the USA:

  • Open the Refund Requests Webpage on the company’s support website.
Go to the refund requests webpage
  • Scroll down until you find the “Games & Add-ons options.
Select the Games & add-ons option
Note: You will not be eligible for a refund if you request the refund after 14 days and you download or stream the content.
  • Select the “Contact PlayStation Support” blue button to begin the PlayStation 5 game refund process. You’ll be redirected to the contact support page when you click the blue button.
Click on the blue Contact PlayStation Support
  • Tap the “PS Store & Refunds” option from the different issues. It has a distinct PlayStation logo on the bag.
Click on the PS Store & Refunds option
  • Click “PlayStation Store Refunds” and continue in the dropdown menu.
  • Different options appear according to your location in the US or UK.

For US-based Customers

It has two options: “Refund Assistant” and “Live Chat.” We advise that the “Refund Assistant” option is the fastest for your circumstances.

Refund Assistant option

However, you can’t be directly connected to their agent. You must answer some queries asked by a chatbot. This is due to our connecting you to a live agent who resolves your issue.

Furthermore, it is best to compare it to live chat because it is available 24/7; on the other hand, ‘Live Chat’ is only available between 6:00 p.m. and 5:00 a.m.

PlayStation’s Refund Policy

14-day Refund Policy: You must request a refund within 14 days of purchasing the game from the PlayStation Store.
No Streamed or Downloaded Game: Streaming or downloading the game will automatically make it non-refundable.


[wps_accordion style=”standard”]

[wps_accordion_item title=’Q1: Can you play PS4 games on the PS5?’ open=’no’ icon=’plus’ ]Ans: Yes, you can play PS4 games on the PlayStation 5. The majority of the 4000+ PS4 games are playable on the PlayStation 5 console. It is because PS5 is backward compatible with most PS4 games, allowing you to access a wide range of titles from the previous generation on the new console.
However, not all PS4 games are guaranteed to be compatible with the PS5.

[wps_accordion_item title=’Q2: How do you refund Fortnite on PS4?’ open=’no’ icon=’plus’ ]Ans: Follow these easy steps:

● Go to the PlayStation Store on your PS4 console.
● Navigate to the “Library” section.
● Locate the Fortnite game in your library.
● Highlight the game while pressing and holding the “Options” button on your controller.
● Choose “Refund” from the options menu.
● Follow the on-screen instructions to continue with the refund request.
● Enter any necessary information, such as the reason for the refund request.

Note: Fortnite on PS4 is determined by the PlayStation Store. Moreover, refunds are subject to certain conditions and limitations, such as time restrictions and eligibility criteria.

[wps_accordion_item title=’Q3: How to refund PlayStation Plus?’ open=’no’ icon=’plus’ ]Ans: Here’s how to do it:
● Go to the official PlayStation website or access the PlayStation Store on your PS5 console.
● Sign in to your PSN account linked with your PlayStation Plus subscription.
● Visit the “Account” section or a similar option.
● Go for the “Purchase History” or “Subscription Management” option.
● Search for your PlayStation Plus subscription and choose it.
● Follow the on-screen prompts to proceed with the refund request.
● Complete the necessary information, such as the reason for the refund request.

[wps_accordion_item title=’Q4: How do I refund a game on PS5 on Reddit?’ open=’no’ icon=’plus’ ]Ans: Follow these simple steps:
● Navigate to the Reddit website at
● Write “how to refund a game on PS5” in the search bar and press “Enter.”
● A list of Reddit posts related topics will appear on your screen.
● Select relevant posts, and have a high number of upvotes or comments.
● Go through the comments and discussions in those posts. Redditors share their personal experiences and give helpful tips or step-by-step guides.
● Read out those comments from users who have successfully refunded games on their PS5 consoles and share their experience on how they go through the process of refunding games.
● Pay attention to any specific advice or recommendations given by Reddit users, as they have unique situations and workarounds for refunding games.
● Save somewhere links or external resources shared in the Reddit posts. These will lead you to official sources.
● Keep posting questions or comment and engaging users with the Reddit community for further clarification or specific queries.

[wps_accordion_item title=’Q5: Can you refund a digital game on PS5?’ open=’no’ icon=’plus’ ]Ans: Yes, you can. However, it may depend on the specific circumstances and PlayStation’s refund policy.
Here’s how to do it:
● Go to the PlayStation Store website or access the PlayStation Store on your PS5 console.
● Log in to your PlayStation Network account.
● Locate to the “Account” section.
● Navigate to the “Purchase History” or “Transaction History” option.
● Search for the digital game you want to refund and choose it.
● Look for the “Refund” or “Request a Refund” option.
● Follow the on-screen prompts to proceed with the refund process.
● Provide some necessary information, such as the reason for the refund request.


Therefore, knowing how to refund a game on PS5 for every gamer is important. You can navigate the refund process by understanding PlayStation’s refund policy.

Make sure to provide accurate information and be patient while getting a response from PlayStation Support. Feel free to ask for assistance if you have any technical issues or queries.

Happy gaming this weekend!