How to Cancel Cox Internet in 2024

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how to cancel cox internet

Are you having troubleshooting issues with your Cox Internet subscription and looking for ways to cancel it without hassle? Look no further! We have come up with this step-by-step guide on how to terminate Cox Internet effortlessly.

Cox Internet is a high-speed internet service provided by Cox Communications, which is a United States-based telecommunications company. Cox provides several plans and packages that deliver fast and reliable internet access to residential and business customers. However, some individuals are facing issues with Cox Internet Service.

Let’s start to explore how to cancel it.

How to Cancel Cox Internet (Without Fees)

You can end your Cox internet account by phone or visit your nearest Cox store from 9 am to 6 pm PT. It will prorate the final bill and charge fees if you are under contract or fail to return leased equipment (modern, DVR, etc.) within 10 days of cancellation. Contract termination fees cap out at $120 to 240 for 1-2-year contracts. However, the equipment fees range from $15 to 350, depending on the item.

Cancel Cox Service by Phone Number

Cancel Cox Service by Phone Number

Here is the Cox phone number:

Call: 1-888-952-3278

Cox Internet does not have an online chat feature for accessing tech support and billing assistance. Therefore, you can cancel your Cox service by speaking to a Customer Care representative directly.

  • Cox’s Customer Retention team is available from Mon-Fri 8 am to 9 pm and Sat 9 am to 6 pm ET.
  • The automated service will ask you to type your 10-digit billing phone number when calling. Select the menu option to speak to a representative for billing questions.
  • Additionally, you can cancel it in person, visit https://www.cox.com/local/search, and find a nearby store.

Canceling Cox Internet in Person

You can also cancel your Cox internet plan while visiting one of 130 retail stores in person. Remember to bring your equipment with you so the company can complete your cancellation process immediately.

Cox Cancellation Fees

  • You have to pay a termination fee if you cancel a term contract early. On the other hand, if you didn’t sign a 12- or 24-month service agreement or have completed the service term, you have no fees to submit while canceling your Cox service. Furthermore, it will prorate your bill so that you won’t pay after your cancelation date.
  • If you sign a 1 or 2-year contract and need to cancel early, you need to pay an early termination fee. Its early termination is $10/month, and your fee will be $60. But if you cancel it 1 month early, you need to pay $10. Therefore, you can pay a lower cancellation fee if you are later into the contract term.
Cancellation FeeAmountTerms
Internet termination fee$120 proratedApplied to contract internet plans only
TV bundle termination fee$120 proratedApplied to contract TV plans only
TV and phone bundle termination fee$240 proratedApplied to contract triple play plans only
Equipment replacement fees$15-350+Only applied for missing equipment

Must Return Your Equipment

Once you terminate your Cox internet plan, you must return your equipment within a 10-day period in order to avoid any unreturned equipment fees. You must visit a Cox Solutions Store or drop off equipment at a nearby UPS Store.

FAQs

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[wps_accordion_item title=’Q1: Can I cancel Cox Internet at any time?’ open=’no’ icon=’plus’ ]Ans: Yes, you can terminate Cox Internet at any time. However, you need to review your specific contract terms. Moreover, Cox Internet contracts have a minimum service period or early termination fees if you call off before the contract period ends. In order to prevent any additional charges, check the terms and conditions of your Cox Internet agreement before cancellation.[/wps_accordion_item]

[wps_accordion_item title=’Q2: Does Cox Internet have a cancellation fee?’ open=’no’ icon=’plus’ ]Ans: You enter a 24-month contract once you sign up for Cox Internet. Before it ends, if you want to cancel your contract, you need to pay an early termination fee and a prorated amount of your final bill. The early termination fee starts at $240 and is lessened by $10 per month.[/wps_accordion_item]

[wps_accordion_item title=’Q3: How long does it take for Cox to disconnect service?’ open=’no’ icon=’plus’ ]Ans: Cox’s billing policy said that your service will be ended 60 days after your due date if no payment is received. You must avoid service termination if you want a payment arrangement or bill extension. Your missed due date begins after 6 to 59 days, further, 60 days after your initial due date.[/wps_accordion_item]

[wps_accordion_item title=’Q4: Can I terminate Cox cable and keep the Internet?’ open=’no’ icon=’plus’ ]Ans: You can call off Cox cable TV without losing your Cox Internet service.[/wps_accordion_item]

[wps_accordion_item title=’Q5: How to cancel Cox Internet online?’ open=’no’ icon=’plus’ ]Ans: You must call 1-888-952-3278 or visit a Cox store to cancel Cox service. However, you cannot cancel it online as Cox doesn’t provide this online feature. There is a termination fee if you are in a 12-month or 24-month contract. On the other hand, if you don’t have a contract, you need to prorate your bill based on your cancelation date.[/wps_accordion_item]

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Conclusion

You can easily cancel your Cox Internet service with the help of our step-by-step guide outlined above. Make sure to collect your account information, contact Cox customer service, return any rented equipment, and settle your final bill. Follow these given steps and terminate your Cox Internet without unnecessary hassles.

Thank you for reading our guide on how to cancel Cox Service. If you found it worthy enough, kindly let me know in the comment section below!