Employee engagement and satisfaction are tricky beasts to tackle. But here’s the thing – there are some key metrics that can help you sniff out issues before your employees head for the door. Getting a pulse on how your people are really feeling and dialing into problem spots can work wonders for bringing up engagement levels across your organization (as well as reducing attrition rates).
In this post, we’ll explore some of the top people metrics to pay attention to if you want to spread more employee happiness and prevent your top talent from jumping ship. We will also walk through how to track these metrics, diagnose where your weak spots are, and take targeted action to get your employees fired up again. Let’s get into it.
What Are The Key People Metrics To Watch?
There are a few metrics that serve as good thermometers for employee engagement and satisfaction:
- Turnover rate – This measures how many employees leave in a given period. High turnover means something is making folks unsatisfied enough to quit. Not great! Keep tabs on this regularly to spot spikes.
- Absenteeism rate – How often employees miss work. Lots of absences signal disengaged employees who don’t want to show up. Track call-outs and sick days monthly to catch patterns.
- eNPS (employee Net Promoter Score) – This asks employees how likely they are to recommend your company to others. Higher scores mean happier employees! Survey employees quarterly to monitor changes over time.
- Employee satisfaction score – Directly measures satisfaction through surveys. Low scores tell you employees are bummed about something. Survey annually or biannually and review for downward trends.
The Importance of Keeping Your Finger on the Pulse
Consistently monitoring your key people metrics is crucial for maximizing employee engagement and satisfaction. By regularly tracking metrics like turnover rate, absenteeism, eNPS, and satisfaction scores, you can spot downward trends and early warning signs of problems. This allows you to diagnose issues quickly before they become rampant across the organization.
It’s critical to analyze the data you collect by looking for patterns over time. For example, you may see satisfaction dip in Q3 every year when workloads spike. Benchmarking against industry averages also provides useful context to know if your scores are relatively high or low.
Additionally, segmenting metrics by department, office location, manager, or other categories helps pinpoint specific weak spots that need attention. If one team’s scores are in the red, something is likely amiss.
Pulse surveys that gather regular employee feedback provide further opportunities to take the temperature on how people are feeling. Even if metrics are steady, surveys may reveal emerging concerns.
The key is to constantly have your finger on the pulse of employee sentiment by diligently monitoring metrics and surveys. This empowers you to be proactive and address issues early on.
Diagnosing the Root Causes
Once you’ve identified potential problem areas through tracking people metrics, it’s time to dig into diagnosing the root causes. There are a few ways to get to the bottom of what’s driving drops in engagement or satisfaction:
Conduct Qualitative Research
Surveys only reveal so much. Doing qualitative research gives context about what’s driving the numbers. Some methods:
- Stay interviews with individuals to probe their sentiments more deeply. Ask about motivations, frustrations, goals.
- Focus groups to have open discussions about concerns. Peer dynamics can reveal deeper insights.
- Exit interviews when employees leave to learn why. Ask probing questions beyond basic reasons.
- Qualitative data gets beyond the metrics to tell a story about why employees feel certain ways. The human touch is key.
Analyze Weak Spots
Look closely at where your metrics indicate hot spots – certain teams, roles, or managers that have lower satisfaction or engagement. Analyze what’s unique about those spots that may be problematic. Is there a poor manager relationship? Lack of resources? Weak community? Diagnose pain points.
Solicit Open-Ended Feedback
Ask open-ended questions in surveys and conversations to learn more about issues. Quantitative data won’t tell the whole story – get qualitative insights through comments. Be ready to address constructive criticism. Digging deeper is key to understanding the true underlying issues at play and informs your strategy for putting things right.
Moving the Needle with Targeted Action
Once your people metrics and diagnostic efforts reveal the key drivers of engagement and satisfaction issues, it’s time to act. Targeted solutions that directly address the biggest pain points can significantly move the needle on improving how employees feel.
Fix Manager Relationships
Often a root cause, poor manager-employee relationships torpedo engagement. Provide coaching to help struggling managers improve. Or move the manager if problems persist and trust is broken. Boost engagement by restoring strong manager bonds.
Strengthen Connection Between Coworkers
Loneliness and isolation at work hurts. Facilitate relationships and community through team building activities. Bond over shared experiences and empathy. A strong peer network increases fulfillment.
Demonstrate Appreciation
Underappreciation causes bitterness. Implement recognition programs to validate great work. Spot bonus rewards also make employees feel valued. Energy flows where appreciation goes. Laser-focused solutions have huge power to turn around weak spots revealed in people metrics. Target the source for an engaged, satisfied workforce.
In Closing
At the end of the day, consistently monitoring key people metrics and survey feedback provides the insights you need to diagnose and address engagement and satisfaction gaps. Don’t let small problems fester – nip them through targeted action.
When employees feel heard and cared about, they’ll reciprocate with higher productivity, better customer experiences, and loyalty. But it starts with truly understanding their needs and sentiment. Keep your fingers on the pulse through metrics and communication. After all, your people hold the keys to your organization’s success.
