How to Resolve Microsoft Outlook Disconnected Issue

microsoft outlook disconnected

Are you exploring to know to how to resolve the Microsoft outlook disconnected issue? Suppose you’re noticing that Outlook is disconnected within the status notification area near the rock bottom right corner of your Outlook desktop program and you’re working with an on-premise Microsoft Exchange server. Therein case, the probabilities are that you simply are handling a certificate issue on the server. However, there also are other possible causes why your Outlook mail client could This and many other Outlook errors may be caused by the data files being
damaged. Use the Outlook Repair tool to fix all sorts of Microsoft Outlook problems quickly and efficiently. also be displaying disconnected or working offline within the status bar, so we’d like to see that first.

So, before anything, you would like to form sure first that your Outlook client isn’t set to figure Offline. Because if you’re, Outlook also will display a disconnected or working offline status within the status notification area.

To check whether or not you’re working in offline mode, you’ll click within the Send/Receive tab of your main Outlook window then confirm that it isn’t set to figure offline. you can also check Solutions To “Outlook Cannot Connect To Server” Issue

If you’ve got ruled out that employment offline isn’t the rationale that Outlook isn’t connecting to your Exchange server, then we will start to seem further and see what else must be done to revive connectivity. I’m assuming here that, aside from the MS Outlook connection issues together with your local Microsoft Exchange server, there are not any connectivity problems (i.e. you’ve got internet access on the affected computer, your network DNS settings are correct and you’ll successfully ping your Exchange server). now lets discuss How to fix the outlook disconnected issue.

microsoft outlook disconnected
Microsoft outlook disconnected

The functionality of Microsoft Outlook

Microsoft Outlook comes within the sort of a desktop email client. You’ll synchronize the respective app with the e-mail ID you’re using. Once configured correctly, you’ll send and receive emails through Outlook. With the assistance of Outlook, you’ll compose well-formatted email messages. Additionally thereto, you’ll use different colors and fonts within the email.

You can even check the spelling of the e-mail before sending it and make it more professional. Additionally, to sending email messages, Outlook is often used as a task manager and get in touch with the manager, as well. It comes with a calendar, note-taking tool, a journal, and even an internet browser. With the help of the calendar feature, you’ll manage time properly and plan the time. With such an approach, you’ll not miss any meetings or necessary appointments.

outlook says disconnected
outlook says disconnected

How to Resolve Microsoft Outlook Disconnected Problem

If you’ve got checked all of the above and Outlook is disconnected still from your on-premise Microsoft Exchange server. You’ll indeed have a drag together with your server certificate especially if you’re working with a self-signed certificate. Which is another indication that you simply could also be handling a situation where Outlook cannot establish a reference to your Exchange mail server thanks to a certificate error.

I recently had to affect Outlook connectivity issues which were caused by a self-signed certificate error, and therefore the trouble started after an update and restart of the Exchange server. Before the update, everything was working fine. Outlook connected to the mail server with none problem, and incoming emails popped up within the inbox just naturally.

After the update, Outlook started acting up: upon launching the program, the status bar showed trying to attach for much longer than expected, and eventually it showed the Outlook is disconnected status.

Also, I used to be unable to send or receive emails via Outlook (which is sort of familiar if you think that of it because in any case, Outlook is disconnected from its Exchange server). Another sign I found is that once I tried to open Outlook Web Access (OWA) or Exchange Admin Center (ECP). All I saw was a white, blank screen.

When I started troubleshooting (and Googling) the matter, I found an entire lot of articles and forum posts where people were talking about how you’ll toggle the work offline setting to unravel the matter when Outlook is disconnected, but that wasn’t the matter in my particular case.

The things I finally did to be ready to solve the matter were quite different and completely situated around settings on the Exchange server. Instead of within the Outlook email client program.

Since I wasn’t ready to find an easy solution that described the way to fix the matter. So, I made a decision to place my findings and troubleshooting steps during a step by step action guide that you simply can follow. So you do not need to undergo the frustration of searching and piecing together the pieces. While your Exchange server has problems.

To summarize, I checked tons of various options. I attempted to use the Microsoft Exchange connectivity analyzer. Still, it had been once I started investigating the event error logs on the Exchange server that I used to be pointed within the direction of a certificate problem.

Fix: Restart Your System

The outlook detaches bug often arrives all of a sudden when you log in to your computer. The best method to resolve the error is to restart your device. This must be the initial step you should take if you get this bug while working on outlook. The outlook app will open without any bug message when your computer starts properly. Hence, you can work with an Outlook Account without barriers.

Fix: Make Sure Active Directory (LAN) Account Password Settings

First, check that your Microsoft outlook account is still efficient. For that, you must require to ensure active directory (LAN) account Password settings. But for this, you have to check that your account has not been suspended or expired.

  • Verify with the domain account to check if it is locked or if the password has expired.
  • If your client approves a password reset for Domain, go for it.
  • Then, you have to allow the active directory and then tap on
  • Next, roll down to the specific user whose password you wish to reset.

Fix: Ping the Server

If the restart method did not work, move to the server method’s ping. A ping is a utility or an authority within an operating system that can assist in resolving whether an issue is related to the server/host or not. Ping can be used to ensure network connectivity and speed between the two networks. One system is yours, and the other is hosted on the internet. So, in these cases, you can ping the exchange server for which you want to have the server name. When you get this, go through the below steps.

  • First, open the start and access the Run feature on your PC.
  • Type CMD and tap OK.
  • Then, Command prompt window should appear on the screen.
  • Type a command like “Ping” + the name of the Exchange Server.
  • The “Ping” utility will run & show the responses from the results.
  • If you get a response saying “Request timed out,” it illustrates that the issue is related to network connectivity or the exchange server.
  • To resolve the issue, you have to contact a server team.
  • If the reply is summed up with some packets as Sent=4, Received=4, Lost= 0, it means that there is no problem with the server or network connection to omit the step of inspecting the LAN cable, network connectivity, etc.

Fix: Ensure that Outlook is in offline mode.

Due to some different network connection problems in your location, Outlook frequently goes into offline mode. You may also not remember to enable the online mode on it. So, ensure that Outlook is in offline mode. To go back to the settings, here are some steps are given below.

  • First, go to the Outlook application.
  • Then, roll down to the bottom right corner of the outlook window and tap on the “Disconnected” message that pops up on the screen.
  • After that, the menu list will appear, and you will see a checkbox that displays offline mode.
  • If the work offline option is check, then tap to uncheck it and bring it online. It will resolve your issue.
  • If you are still incapable of finding the checkbox selected, choose and uncheck it again, which helps you fix the problem.
  • After that, choose the user & tap on the Reset Password option.
  • Then, please enter the new password & verify it by re-entering the same password.

Fix: Open the Application in a Safe Mode

You can also try this method to resolve the disconnected issue and follow the given steps to fix the problem.

  • Open the start menu & allow the “Run” program.
  • Type “outlook.exe/safe” in the Run box and then tap OK.
  • If there is an issue due to downloaded adds-ones, then attempt to disable all the unnecessary & disused add-ons.
  • After that, restart the application that can solve the disconnected problem once more.

Fix: Create a New Outlook Profile

If the above methods did not work in fixing the outlook disconnected issue. Then, move to another step to create a new Outlook profile by following the given methods.

  • Open the Outlook application & tap on the “File” tab, and choose “Account Settings.”
  • After that, select the option “Manage Profiles.”
  • Next, tap on the “Show Profile” icon and choose the “Add”
  • Enter a particular name for your profile and confirm it.
  • Then, add your email to link with the new profile. Now, you can use the new outlook account without facing a disconnecting error.

However, if the above methods did not work, do not feel upset. Still, you can solve it by contacting the Support team that helps you out.


Q: How do I reconnect Outlook to the server?
A: 1: Open Outlook. 2: Click on the “File”>” Info”> Account and Social Network Settings”>” Account settings”. 3: Select your account and click on the “Change> “More Settings”>” Connection” tab. 4: Below Outlook Wherever prefer the Connect to Microsoft Exchange using HTTP option.
Q: Why does my Outlook say not connected?
A: The Outlook isn’t connected to the server that’s running Microsoft Exchange Server. Solution: Check your Microsoft Exchange server connection. Check out the Exchange account within the left pane. If there’s a drag with the link, the indicator icon is going to be orange.
Q: How do I connect Microsoft Exchange to Outlook?
A: Select Email Accounts. Choose Microsoft Exchange account > Change. Within the dialogue box that contains your mailbox server and user name, select More Settings. Within the Microsoft Exchange dialogue box, select the safety tab.
Q: Why did the outlook stop working?
A: Outlook stopped working may occur thanks to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Regardless of the cause is, as soon as you encounter Outlook not responding error, you’ll try the methods demonstrated below.


These are various methods that will assist you in resolving the disconnection issue within the Microsoft Outlook application in order that you’ll be ready to keep it up with work as was common.

Hope this easy guide assists you in the best thanks for rectifying your Microsoft outlook disconnection issue. Share your views and thoughts on Microsoft outlook within the comment box section below.

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