How to Resolve Microsoft Outlook Disconnected Issue (6 Fixes)

How to Resolve Microsoft Outlook Disconnected Issue

Are you exploring to know to how to resolve the Microsoft Outlook disconnected issue? Suppose you’re noticing that Outlook is disconnected within the status notification area near the bottom right corner of your Outlook desktop program, and you’re working with an on-premise Microsoft Exchange server.

So, before anything else, you have to make sure that your Outlook client isn’t set to figure Offline. If they are offline, Outlook will display a disconnected status within the notification area. After checking whether or not you are offline, you’ll then click within the Send/Receive tab of your main Outlook window and confirm that the figure isn’t offline.

How to Resolve Microsoft Outlook Disconnected Problem: 6 Easy Ways for Fixing

You will be required to update to resolve the issues of Outlook being disconnected; after the update, upon launching the program, the status bar shows trying to attach for longer than expected and eventually shows that Outlook is disconnected.

When you start troubleshooting (and Googling) the matter, you’ll find lots of articles and forum posts where people talk about how to resolve the matter when Outlook is disconnected. So, we are ready to solve the matter with the helpful guide mentioned in this article.

1. Fix: Restart Your System

The Outlook detaches bug often arrives all of a sudden when you log in to your computer. The best method to resolve the error is to restart your device. This must be the initial step you should take if you get this bug while working on Outlook. The Outlook app will open without any bug message when your computer starts properly. Hence, you can work with an Outlook Account without barriers.

2. Fix: Make Sure Active Directory (LAN) Account Password Settings

First, check that your Microsoft Outlook account is still efficient. For that, you must require to ensure active directory (LAN) account Password settings. But for this, you have to check that your account has not been suspended or expired.

  • Verify with the domain account to check if it is locked or if the password has expired.
  • If your client approves a password reset for Domain, go for it.
  • Then, you have to allow the active directory and then tap on
  • Next, roll down to the specific user whose password you wish to reset.

3. Fix: Ping the Server

If the restart method does not work, move to the server method’s ping. A ping is a utility or an authority within an operating system that can assist in resolving whether an issue is related to the server/host or not. Ping can be used to ensure network connectivity and speed between the two networks. One system is yours, and the other is hosted on the Internet.

So, in these cases, you can ping the exchange server for which you want to have the server’s name. When you get this, go through the below steps.

  • First, open the Start and access the Run feature on your PC.
  • Type CMD and tap OK.
  • Then, a Command prompt window should appear on the screen.
  • Type a command like “Ping” + the name of the Exchange Server.
  • The “Ping” utility will run & show the responses from the results.
  • If you get a response saying, “Request timed out,” it illustrates that the issue is related to network connectivity or the exchange server.
  • To resolve the issue, you have to contact a server team.
  • If the reply is summed up with some packets as Sent=4, Received=4, Lost= 0, it means that there is no problem with the server or network connection to omit the step of inspecting the LAN cable, network connectivity, etc.

4. Fix: Ensure that Outlook is in Offline Mode

Due to some different network connection problems in your location, Outlook frequently goes into offline mode. You may also not remember to enable the online mode on it. So, ensure that Outlook is in offline mode. To go back to the settings, here are some steps are given below.

  • First, go to the Outlook application.
  • Then, roll down to the bottom right corner of the Outlook window and tap on the “Disconnected” message that pops up on the screen.
  • After that, the menu list will appear, and you will see a checkbox that displays offline mode.
  • If the work offline option is checked, then tap to uncheck it and bring it online. It will resolve your issue.
  • If you are still incapable of finding the checkbox selected, choose and uncheck it again, which helps you fix the problem.
  • After that, choose the user & tap on the Reset Password option.
  • Then, please enter the new password & verify it by re-entering the same password.

5. Fix: Open the Application in a Safe Mode

You can also try this method to resolve the disconnected issue and follow the given steps to fix the problem.

  • Open the start menu & allow the “Run” program.
  • Type “outlook.exe/safe” in the Run box and then tap OK.
  • If there is an issue due to downloaded add-ones, then attempt to turn off all the unnecessary & disused add-ons.
  • After that, restart the application that can solve the disconnected problem once more.

6. Fix: Create a New Outlook Profile

Suppose the above methods did not work in fixing the Outlook disconnected issue. Then, move to another step to create a new Outlook profile by following the given methods.

  • Open the Outlook application & tap on the “File” tab, and choose “Account Settings.”
  • After that, select the option “Manage Profiles.”
  • Next, tap on the “Show Profile” icon and choose the “Add.”
  • Enter a particular name for your profile and confirm it.
  • Then, add your email to the link with the new profile. Now, you can use the new Outlook account without facing a disconnecting error.

However, if the above methods do not work, do not feel upset. Still, you can solve it by contacting the Microsoft Support team that helps you out.


[wps_faq style=”classic” question=”Q: How do I reconnect Outlook to the server?”]A: 1: Open Outlook. 2: Click on the “File”>” Info”> Account and Social Network Settings”>” Account settings”. 3: Select your account and click on the “Change> “More Settings”>” Connection” tab. 4: Below Outlook Wherever prefer the Connect to Microsoft Exchange using HTTP option.[/wps_faq][wps_faq style=”classic” question=”Q: Why does my Outlook say not connected?”]A: The Outlook isn’t connected to the server that’s running Microsoft Exchange Server. Solution: Check your Microsoft Exchange server connection. Check out the Exchange account within the left pane. If there’s a drag with the link, the indicator icon is going to be orange.[/wps_faq][wps_faq style=”classic” question=”Q: How do I connect Microsoft Exchange to Outlook?”]A: Select Email Accounts. Choose Microsoft Exchange account > Change. Within the dialogue box that contains your mailbox server and user name, select More Settings. Within the Microsoft Exchange dialogue box, select the safety tab.[/wps_faq][wps_faq style=”classic” question=”Q: Why did the outlook stop working?”]A: Outlook stopped working may occur thanks to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Regardless of the cause is, as soon as you encounter Outlook not responding error, you’ll try the methods demonstrated below.[/wps_faq]


These are various methods that will assist you in resolving the disconnection issue within the Microsoft Outlook application so that you’ll be ready to keep up with work as was common.

Hope this easy guide assists you in the best thanks for rectifying your Microsoft Outlook disconnection issue. Share your views and thoughts on Microsoft Outlook within the comment box section below.

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