With its groundbreaking ability to process vast amounts of data within seconds, artificial intelligence (AI) has undoubtedly taken industries by storm. These include businesses that sell products and services online, as they integrate AI into every part of their supply chain. To illustrate, a previous post entitled ‘How AI Is Being Utilized in Online Businesses’ highlights how AI algorithms can optimize shipping routes, predict customer demand, and enhance delivery times.
These benefits reduce operational costs and boost customer satisfaction, allowing brands to grow and succeed online despite tough competition. More and more e-commerce businesses are also using AI to customize product recommendations based on customer data, such as browsing history and purchasing patterns.
However, AI tools can also serve a pivotal role beyond e-commerce. Take, for example, how the internet gaming (iGaming) sector is deploying AI-driven platform features focused on security, user experience, and customer service. A notable example is Americas Cardroom, which has been demonstrating how AI can deliver value in a growing iGaming industry like online game.
Online game as a key iGaming industry
As the iGaming sector generates billions of dollars in profits and tax revenues, states have been legalizing online casino games to reap these economic benefits. Among these is Pennsylvania, where state representative George Dunbar introduced a bill proposing that the Pennsylvania Gaming Control Board (PGCB) join the Multi-State Internet Gaming Agreement (MSIGA).
Governor Josh Shapiro officially signed the agreement in April 2025, allowing Pennsylvania to join states like New Jersey, Delaware, and Michigan to expand opportunities to play online casino games like game legally. In Pennsylvania, online game sites generated approximately $2.7 million in revenue in January 2024. The state also brings about 150,000 players into the shared market, sustaining online game success as a key iGaming industry.
At the forefront of this growing online game industry is the game platform Americas Cardroom. As outlined in the next section, the online game site effectively harnesses the potential of AI across every aspect of gameplay, from player security to overall satisfaction.
Americas Cardroom’s AI-driven features
Promoting game integrity and security
Regardless of the type of cash game or tournament and the buy-in amount, iGaming operators must ensure gaming integrity and security to protect players and their financial transactions. In this regard, Americas Cardroom updated its terms & conditions in August 2023 to prohibit virtual machines and tools like TeamViewer, which can give players an unfair advantage by facilitating remote viewing.
Additionally, the game platform has utilized AI to heighten its efforts in promoting fairness and transparency in all its cash games and tournaments. Americas Cardroom has proven its status as the leading game site in the US by using sophisticated AI and machine learning algorithms to automatically detect suspicious or predatory activity in real time. By identifying bad actors based on their gaming behaviors, these systems can also increase the efficiency of issuing warnings, temporary suspensions, and permanent bans on user accounts.
Monitoring and analyzing user data
Since game involves mathematical skills like statistics and probability, players may employ a data-driven strategy to improve game outcomes. Americas Cardroom supports the need for data analytics through Stats Display, a feature available for both on-table and multi-table tournaments.
AI is crucial in advanced data collection methods for key tournament stats like the player’s current standing, average stack or chip count, positions paid, rebuy cost, and more. These real-time insights can also be customized and displayed at a glance, providing a streamlined way to monitor game progress while still focusing on the cards at hand.
Enhancing customer service and satisfaction
A Forbes article reports that AI can significantly transform business-customer interactions, starting with chatbots and virtual assistants that are available 24/7 through automated responses. Businesses using AI-based virtual agents are reported to reduce customer wait times by 63% and service costs by 30%, making them essential for customer satisfaction and loyalty.
As such, Americas Cardroom optimizes the user experience by allowing online gameplayers to reach out not only via email but also through its virtual assistant. This tool can instantly respond to customer queries and concerns by systematically retrieving information from a wide range of articles, pages, and topics on the site.
As Americas Cardroom sets a positive example in using AI to improve customer experience and overall operations, other iGaming operators planning to follow in its footsteps must conduct user research first. This way, they can integrate AI strategically, in ways that meet specific user needs and align with their organizational capacity. Continue reading HiTechWork for more tech news and expert advice.
